Troubleshooting

How do I set up my iqmc router?

Please check out our QuickStart Guide here.

When I try to connect to the network, why am I seeing two network names?

The IQMC routers network names begin with SparQfi. There are two designations, one will be SparQfi, followed by 5ghz, followed by your router number (5 numbers). This network should be chosen if you are connecting a device in the same room as your router. The other network designation will be SparQfi_ (your 5 number router ID). This network is used if you are connecting devices throughout your home. You may wish to toggle between them and run a speed test to see what works best if you are unsure.

Why am I getting slow speeds?

If you're experiencing slow internet speeds, follow the steps below to identify and resolve the issue.

1. Check Your Signal Strength & Quality

Even with multiple carrier options, low signal quality or high interference can slow you down.

  • Move the router near a window or higher up.

  • Avoid placing it near metal, concrete, or electronic interference.

Tip: The algorithm that the IQMC runs to find your cellular internet connection factors in several different things, based on location and tower traffic. It’s not always about the fastest connection. Quality matters too.

2. Reboot

Your device may be connected to a congested or underperforming carrier.

  • Reboot the router to prompt a network re-evaluation. Unplug the router and wait at least 20 minutes for the virtual SIM card to be released. Plug router back in and wait for the lights to stop cycling (approx. 5-10 minutes). Reconnect your devices.

  • To refresh the current carrier you are on, just turn router off for 5 minutes and turn back on. Wait about 10 minutes until all the lights stop cycling. Reconnect your devices.

  • Call Customer Support to manually run a network scan.

Pro Tip: IQMC routers stay connected to the last-known stable carrier — rebooting can get you on a better-performing one.

3. Check Antenna Setup

Antenna issues can cut speeds dramatically — especially with LTE/5G.

  • Ensure antennas are properly attached and upright.

  • Switch out the two antennas for the IQMC 412. Instructions here.

  • witch out the two antennas for the IQMC 520. Instructions here.

  • If using external antennas:

    • Confirm secure mounting and orientation.

    • Keep cables untangled and connectors tight.

Reminder: You may need an external antenna if cell towers are not in close proximity. Speak to our Customer Service folks for more info.

4. Test Direct Connection

Let’s rule out Wi-Fi as the problem.

  • Connect a laptop directly via Ethernet.

  • Run a speed test (e.g., Speedtest.net or Fast.com).

  • Compare to Wi-Fi performance on the same device.

If Ethernet is fast but Wi-Fi is slow, adjust your Wi-Fi channel or limit the number of connected devices.

5. Carrier Deprioritization

Your SIM may be deprioritized after heavy use.

  • Have you used a large amount of data recently?

  • Try at off-peak hours (late evening or early morning) to compare speeds.

  • If this seems to be the issue, please go ahead and REBOOT, using instructions above.

I have a question about my bill or monthly billing plan.

Please call Customer Support: 1.800.469.0244, or email us at RGN@SolidSignal.com

I have a question about shipping.

Please call Customer Support: 1.800.469.0244, or email us at RGN@SolidSignal.com

I have a question about my Equipment.

Please call Customer Support: 1.800.469.0244, or email us at RGN@SolidSignal.com

Still Need Help?

Please call Customer Support: 1.800.469.0244, or email us at RGN@SolidSignal.com