TROUBLESHOOTING THE M11:

1. No Internet Connection

  • Restart the device: Power off the hotspot, wait 30 seconds, then power it back on.

  • Check signal bars: Ensure you're in a location with a cellular signal.

  • Verify Activation: If your screen is saying “No Service” your device may not be activated. .

2. Device Not Powering On

  • Charge it fully: Connect to a known working charger and let it charge for at least 15–30 minutes.

  • Try a different cable or charger: Faulty cables or adapters can cause charging issues.

3. Slow Speeds or Buffering

  • Change location: Move to a different area to find better tower access. The M11 uses multiple carriers and may need time to switch to the strongest available one.

  • Run a carrier refresh: Power down your M11 by holding the side button while on the Power Down screen until the screen says, “Bye”. Wait 5 minutes and turn the device back on again.

  • Limit connected devices: The M11 supports up to 10–15 devices — try testing with only one connected.. Too many connected devices can slow down performance.

  • Restart the hotspot: A fresh reboot can often resolve temporary slowdowns.

  • Check for background data usage: Make sure no devices are auto-downloading updates or streaming in HD.

4. Can't Connect to Wi-Fi

  • Check SSID & password: Make sure you're entering the correct network name and password (printed on the back of the device or in the user manual).

  • Forget and reconnect: On your phone/laptop, “Forget” the network and reconnect.

5. Overheating

  • Let it cool down: Turn off the device and let it rest for 10–15 minutes.

  • Avoid direct sunlight: Use the device in a cool, ventilated area.

6. Contact Support

  • If none of the above tips work, contact Solid Signal Support or RevGen Networks Customer Service (1.800.469.0244) for device-specific assistance.