super important information

Activate and Test YOUR DEVICE:

  • Make sure you set up your device as soon as you activate it. Your trial period begins once you activate the device online. In certain cases, if you are experiencing issues, we are happy to extend your trial period until we can resolve your issue, so call us!

  • In rare instances, access to any cell tower or carrier may be an issue based on location, and our devices are unable to connect. Depending on the distance to tower, you may be able to get a booster to help, and we are happy to recommend exterior antennas to increase your connectivity. Call us for more information.

  • If you are having issues once you are activated, please call us immediately to troubleshoot as we are able to run back end testing to help pinpoint your issue.

  • Please utilize our troubleshooting tips if you are experiencing problems. Many times, swapping antennas, power cycling the device, or moving it to another location may solve your connectivity issues.

  • Our call center is open:

    Monday-Friday 7am-10pm CST

    Saturday 8am-6pm

    Sunday 10am-6pm

    Central Time Zone

    1.800.469.0244

Cancellation Process:

  • To cancel the service, call our Support Center at 800-469.0244

  • We will need to speak directly with the account owner or be provided legal confirmation if the owner can't be reached.

  • Upon successful cancellation, you'll receive an email confirmation.

  • We will issue a refund of the full data plan price, the regulatory fee, and activation fee, if applicable within 10 business days.

  • The equipment must be returned via Amazon, following their return policy. RevGen Networks cannot receive returned equipment, and is only responsible for the data plans and associated costs of plans.

  • Please note that our service is pre-paid, which means if you cancel after the 14 day trial period, your service will remain active thru the end of your billing period. Service is cancelled at the start of the next billing period. We DO NOT do pro-rated refunds due to the pre-paid nature of our monthly plans.

  • If you have experienced issues getting connected once you purchase a data plan, PLEASE call our Customer Support team to discuss. In some cases, cellular internet may not work in your location if there is a lack of cellular providers/towers in your area. In some cases, you may need require an external antenna solution, which we can help you with.

  • On rare occasions, we may need to switch your carrier in the router backend manually to see if there is another bandwidth that might provide more stability, and this may take some time to get the router working to it’s fullest potential. We ask that you reach out to us (as many times as you need to!!!) until we can get this resolved, and we are happy to work with you in these situations until it is determined whether cellular internet is the right solution for you in your location.

Trial Period Details:

  • The 14-day trial period starts when payment for your DATA PLAN is processed, not when device activates.

  • You can cancel within this period for a full refund of the data plan amount, $2.99 Regulatory Fee, and taxes.

  • Trial period can be extended if necessary, but you will need to call our Support Center.

  • The only way to cancel your subscription (whether during the trial period, or after) is to call our Support Center. We can not take cancellation requests via email or through our social channels.

PAUSE SUBSCRIPTION:

  • If you need to pause your services, please call us.

  • You can pause your subscription at any time, HOWEVER, please understand that this is a PRE-PAID data plan, so the pause will not start until your NEXT BILLING cycle. The service will remain on until the end of your billing cycle, and can be used until then.

  • There is no pro-rated refunds when you pause your subscription due to the pre-paid data plan.

  • The only way to pause your subscription is to call our Support Center. We can not take pause requests via email or through our social channels.

  • There is no charge to pause your subscription.

  • When you are ready to re-activate, simply ACTIVATE on this site again, like you did when you first received your equipment, and your service will resume.

  • Your new billing date starts once you reactivate, and does not revert to your original billing date.

STILL HAVE QUESTIONS? let’s chat.